Thank you for your time, and I look forward to your response. You can confirm this by clicking on your complaint resolver’s profile. All communication from us will be through this official complaint thread or the official email addresses provided in your case. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. We are sorry to hear about the issue with your withdrawal and understand your concern.
Wagering requirement is 35 of your bonus and deposit that should be wagered in 10 days. Claim bonus with minimum deposit of 20 EUR. However, since the terms aren’t fully clear, we strongly recommend contacting live chat support to confirm details like maximum bet limits and the time allowed to complete the wagering.
Responsible gaming
This casino is best suited to players who want continuous access to resources and the comfort of a secure online casino. Casino.guru is an independent source of information about online casinos and online casino games, not controlled by any gambling operator. Free professional educational courses for online casino employees aimed at industry best practices, improving player experience, and fair approach to gambling. We only contact players through this official complaint thread or via @casino.guru email addresses. To file a complaint, the players can also contact the casino directly – email protected
- If you plan to use a bonus at this casino, you may run into issues.
- If this is not resolved, I will continue to share my experience publicly to warn other players about this casino and its affiliated sites.
- Wino Casino is a brand-new offshore site launched in early July 2025 by Softon Ltd., a company licensed in Anjouan and known for operating online casinos in various countries.
- The odds are competitive, and the interface is beginner-friendly, even if you’re new to online sports betting.
- All online casinos on this website are licensed and regulated.
- However, I later discovered a term hidden in their bonus conditions stating the maximum allowed bet during bonus play is €2.00.
High Roller Betting Bonus
- The welcome bonus at Wino Casino – called the “Slots Package” – is available to Dutch players and applies to the first five deposits.
- Generous weekly reloads and free-spin promotions keep your balance topped up, while 24/7 live-chat support ensures any questions are answered without delay.
- Keep reading to find out more about this casino and whether it’s safe and suitable for you.
- I have seen multiple reports of similar tactics used by other casinos in this group — including withholding winnings, vague support replies, and poor handling of player concerns.
- Wino Casino rolls out a tiered Slots Welcome Package that’s tailor-made for every kind of player.
- You can reach the mobile site in your browser and play most of the games, whether you have an iPhone or Android.
Only the Evolution tables are in the list of available games but it is totally fine as all the popular options such as – blackjack, roulette, baccarat, and show-style games are available. It comes off as modern and bright, with a great vibe for slot lovers and live-game fans alike. You will soon be redirected to the casino’s website. However, at win.casino it’s the same garbage Wino.casino is a 100% scam Casino. They close the account for no reason
Design, Navigation & Mobile Experience
On the other hand, big casinos should have sufficient cashflow to pay them out. This makes this casino one of the worst ones available, at least in terms of factors I look at in my reviews. As the casino operated without a valid license and did not cooperate, the complaint was marked as “unresolved” in the system, which may have impacted the casino’s rating. The platform supports both traditional and modern payment methods to offer Wino Casino maximum flexibility.
Since we have only collected reviews from 2 players, Wino Casino does not have a User satisfaction score yet. Others have partial allowances, for instance, permitting sports betting but not online casinos. Even though we consider Wino to be reputable, less experienced players could get the impression that this is a dubious offering. The benefits of bonus points given for their loyalty, make it possible for slot machine enthusiasts who like playing the live games skint to get it back. Also, when you’re betting with bonus funds, max wager is £2 per spin gambling.com+2bojoko.com+2onlinecasino.co.uk+2.
Game Library Breakdown
National helpline offering 24/7 confidential support and referrals in the Netherlands. The stated maximum response time is 60 days, though this may be extended in cases involving complex issues. Wino is considered an offshore casino, as it is not regulated by Kansspelautoriteit (KSA) – Netherlands Gambling Authority. Players won’t find clear information about who operates the site in the Netherlands or which licensing authority regulates its gambling activities. The stated wagering requirement is 25x, which makes this offer quite generous. Withdrawals may be denied if the total bet amount is less than the last deposit amount.
I also don’t understand how the big manufacturers can cooperate with these incredibly bad casinos. Both are the same garbage casinos. I saw that you abandoned your complaint against this casino. Block access to gambling platforms and limit temptation. Such unclear terms may allow the casino to suspend accounts from restricted regions or leave the market without prior notice.
We recommend claiming the bonus only after your account is created and you can successfully login on the website. It supports all mobile devices, streaming games in full HD over a secure HTTPS connection. The game lobby at WinoBet Casino hosts slot games in all varriants, all accessible directly in the browser on any device, from mobile to desktop no need to download any apps. Sign up and login to Wino to receive your bonuses. Casino representatives at the site can be reached via an online live support. Dear player, I’m sorry to hear about your experience.
The aspect that it highlights the loyalty program in a different way compared to most sites—whereas some just have a shadow loyalty scheme, but Wino offers a clear-defined tier benefits. But their mobile site works pretty well—everything you need in-browser. The variety of the games is not wide but it can be stated that it is primarily about the quality of options.
What deposit methods does Wino accept?
For all good casino sites, it is important with fast and flexible payment solutions. Wino is a new casino, established in 2025, which has just recently entered the casino market. The casino site supports different languages like English, Danish, German, Spanish, French, Italian, Dutch, Norwegian, Polish, Portuguese, Finnish, Swedish, Greek. Wino is a new casino, established in 2025, that has just recently entered the casino market. Deposits and withdrawals 18+ gamblingtherapy.org.
If you deposit the full €1 500, you’ll head into the reels with €3000. This super-charged start lets you explore high-limit or progressive-jackpot slots without risking too much of your own cash. A trusted casino group is behind Wino and some of the sister sites include Slottio and Lucki casino. Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.
But you only have yourself to blame for being stupid enough to play on these sites. I have a total of 12000USD on Win.casino and 7000€ on Wino.casino. There are just new excuses winocasino all the time! Gambling can be addictive, please play responsibly!